Customer support that scales with your growth.
E-commerce brands grow fast. Customer emails grow faster. PrometheusMail handles order questions, returns, and shipping inquiries automatically — so your team focuses on building the brand, not answering “where’s my package?”
Customer emails scale faster than you do.
80% of emails are the same 10 questions
Where’s my order? Can I return this? Do you ship to X? What’s your return policy? Your team answers these 100× per day. Tools like Gorgias help, but cost $180+/user and don’t actually reduce repetitive work.
Angry customers wait hours
Peak season: orders spike 3×. Emails spike 5×. Your team can’t keep up. Customers wait 8 hours for simple replies. Reviews drop. Refunds rise.
Hiring support is expensive
A customer support hire = $40k/year. PrometheusMail Pro = $1,548/year. The math is obvious, but most support tools aren’t smart enough to actually replace human work.
E-commerce support on autopilot.
Order-aware AI
Connect Shopify, WooCommerce, or Amazon. AI knows every customer’s order history, shipping status, past returns. Answers questions with real data, not templates.
Return policy automation
AI handles return requests based on YOUR policy. Approve, deny, request more info — with full context and empathy in your brand voice.
Sentiment escalation
Angry customer? AI detects frustration and escalates to human review. Happy customer question? AI handles it in 2 seconds.
Multi-language native
Sell globally? AI responds in German, French, Spanish, Italian — in your brand voice. No translation tools needed.
Black Friday peak
Black Friday
Pre-PrometheusMail: Your 3-person support team drowns under 400 daily emails. Response time hits 12 hours. Reviews drop from 4.8 to 4.2. Cart abandonment rises. With PrometheusMail: 340 emails auto-resolved (shipping, returns, basic questions). 60 flagged for human attention. Response time: 3 minutes average. Team focuses on complex cases. Reviews hold at 4.8, revenue up 15%.
Support that scales with you.
Launching June 2026. First 100 brands get 50% off for life.