User support that compounds, not burns out.
SaaS companies burn out support teams on the same questions: billing, feature requests, bug reports. PrometheusMail’s AI learns your product, handles routine tickets, and frees your team to actually help the users who need it.
Support tools weren’t built for SaaS.
Intercom costs $39–139/user
Support tools charge per agent. PrometheusMail charges per company. Ten support agents on Intercom = $1,390/month. Same team on PrometheusMail = $129/month.
Generic AI doesn’t know your product
ChatGPT doesn’t know your product. Generic AI chatbots frustrate users. Custom training takes weeks and expensive consultants.
Documentation gets stale
Your team updates features weekly. Your knowledge base gets updated quarterly. Gap = support burden.
SaaS support, rebuilt.
Product-aware AI
Upload your docs, API reference, changelog. AI learns your product in hours. Answers user questions with accurate, up-to-date information.
Bug report triage
User reports a bug. AI determines severity, checks if it’s a known issue, and either answers (known) or routes to engineering (new) with full context.
Feature request clustering
Users request features across 100 emails. AI groups similar requests, shows your PM team the actual demand — not just the loudest voices.
Churn signal detection
AI detects frustration patterns. “Might churn” users get escalated to CS before they cancel. Retention rises.
Feature release support spike
Feature release
You ship a major feature on Tuesday. By Wednesday morning: 200 support emails. Most are the same 5 questions — how do I enable it? does it work with X? why did Y change? is there a migration path? With PrometheusMail (trained on your release notes): 170 emails auto-answered with accurate info. 30 edge cases flagged for team. Your CS team stays sane. Users feel heard instantly.
Support that scales with your product.
Launching June 2026. First 100 companies get 50% off for life.